General services - Balkan Jewel Resort & Chalets

General services


Our cleaners can offer laundry/ironing services to the guests for a small charge.

Laundry delivered to the Reception until 10:00am will be returned before 8:00pm of the same day. Laundry received after 10:00am will be returned in the next day.

Please Ask at the Reception desk for price list.


Balkan Jewel Resort provides a 24-hour security service for the safety of all its guests.


We offer free parking in our 2 basement garages or in our private ring road for all guests staying at the Balkan Jewel.

Internet Connection/Wi-Fi

Guests can make use of a free of charge wi-fi internet in all residences as well as all common parts (lobby, restaurant and reception).

Shuttle Bus

The Balkan Jewel shuttle bus goes to and from Bansko centre, Bansko Gondola Lifts, and the Pirin Golf & Country Club on schedule.


We are happy to arrange airport transfers on request. Rates can be checked with the Reception desk.


Balkan Jewel Resort can offer transport to any location in Bulgaria or the vicinity including Greece upon special request. Please check prices with the Reception desk.

Taxi Service

Balkan Jewel can arrange a taxi pick-up from and to the resort. Please arrange with the Reception desk.

Car Hire

Our Resort offers rent-a-car service from the Reception desk on request.

DVD Rentals

Balkan Jewel offers over 1000 variety of DVD selection. Please inquire at reception for complete list of DVDs. Available to rent at 2 BGN daily, per DVD. A deposit of 20 BGN is required to be deposited with reception and refunded on return of DVDs.

Bicycles Rental

Whether you just want to have a biking tour in the region or to exercise you can make use of our bicycles for rent at the cost of 15 BGN for an adult and 10 BGN for a child.

Book Library

Balkan Jewel offers a wide selection of interesting books free of charge. Please inquire at reception desk.

Events Organisation

Balkan Jewel can organize any type of event for you, ranging from corporate seminars, conferences, meetings,  Incentives and team buildings to weddings and  family celebrations.


Balkan Jewel organizes a variety of activities and excursions. Guests can enjoy their stay and make the most of it all year round. Please check our Activities & Excursion Section for a detailed list of what we can offer.

Doctor on Call

We can arrange for a doctor to be brought to the Resort at a charge, on request.


Baby sitting can also be arranged on request at a charge.

Baby cots

Balkan Jewel offers baby cots for rent at 5 BGN per day and also Baby high chairs at a rental of 5BGN per day. Please ask for availability and request at reception.


The daily quick clean of your rooms does not include cleaning of the kitchen board (washing of dishes and cleaning of oven and heating plates). This service is offered at an extra charge of 10 BGN and could be requested at reception.

All reservations, regardless of the type of service and its price, are completed at the reception desk. Our paid services are pre-paid. For more information on prices depending on the service, please contact us here.

To make sure you will be able to make a reservation, you must inform our staff at the reception desk as soon as possible. Reservations are completed at least 24 hours between the service.*

* For weddings, corporate events, and any other activities, you must save the date a few months in advance.

You are allowed to cancel a prepaid service after contacting an employee at the reception desk. Depending on the type of service, you might get a refund.

Groups bigger than 20 people can benefit from a 10% discount on the price. For even bigger groups, please contact us for more information.

Early check-in if available

Room upgrade if available

Pets under request - EUR 10.00

For booking through the site you get

Bonus for booking

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