Balkan Jewel Resort Area Betolovoto, P.O. Box 62 Razlog 2760, +359 747 98 111


Thank you for choosing to book with The Balkan Jewel Resort We look forward to welcoming you. By making this booking for a stay at the Balkan Jewel Resort you are entering an agreement with us and agree to be bound by the following Terms and Conditions. Please carefully read our terms and conditions of booking below before you proceed with your booking

Balkan Jewel Resort Booking Terms and Conditions

Balkan Jewel Management EOOD, tax No BG201302249, 2760 Razlog, Izvorite Quarter, bl.1, ap.1 Contact details: +359 747 98 111,


For bookings made on line at  (“The Balkan Jewel Website”)

Full payment must be made at the time of booking. We accept payment by Visa or Mastercard credit/debit cards, The available payment options are displayed during the booking process on our website

Once your booking has been successfully completed, a Booking Confirmation will be issued in respect of each room booked and sent to the email address provided in your registered at the time of booking. You MUST produce your Booking Confirmation(s) upon check-in at the Hotel, together with your original valid photo identification document (national registration identity card, passport, driver’s licence or other identification card)

If you do not receive your Booking Confirmation(s) within twenty-four (24) hours from the time of booking, please contact us via the Balkan Jewel Website (Please refer to Contact Us)

Credit card bookings made within five (5) days prior to check-in date will require presentation of the credit card used for payment of the booking during check-in. Failure to do so may delay your check-in process.

The ‘Guest’ named in the Booking Confirmation must be the person staying at the Hotel otherwise we reserve the right to cancel the booking.

At all times during the booking process, you will be advised to ensure the accuracy of your booking details (guest details, stay dates, room types, room rates, number of guest(s), Add-Ons). Balkan Jewel Resort will not be responsible or liable for errors in booking details.

Bookings are accepted subject to room availability.


Room rates shown on the Balkan Jewel Resort Website are charged on a per room per night basis. Meals and Add-Ons are not included.

Room rates include VAT and resort tax)

Room rates and details are correct at the time of publication and are subject to change without notice.

Balkan Jewel Resort Apartments & Studios

Balkan Jewel Resort apartment and studio types are as follows and are subject to allocation dependant upon availability.

  • Studio :

  • 1 bedroom Apartment :

  • 2 Bedroom Apartment :

The following amenities are included in the cost of the room rate

Linen, electricity, cleaning ( small additional charge for cooker cleaning) , hot water, cooking facilities and utensils, fridge, heating, in room safe, hair dryer, towels, shampoo, soap, shower gel

Use of well-being center ( including sauna, steam room, relaxation area, heated indoor swimming pool with Jacuzzi, fitness room, games room, indoor and outdoor playing area or children, wifi internet, outdoor pool ( dependent upon weather conditions), parking

Free scheduled bus to Bansko, Razlog and the Pirin Golf Club, (dependent upon season)

The following amenities are available in our apartments but are not included in room price. They are optional amenities which can be purchased as Add-Ons ( subject to availability). We may however upgrade your room at our discretion

Fireplace, wood, Balcony, Cot, high chair for child, Dressing Gown, Slippers, Extra bed for child, early check in, late check out, breakfast, half board,

Requests for specific apartments are not guaranteed and there is a fee for upgrade to Emerald or the main block.

Cancellation and Insurance

By making your booking, our agreement is a legal contract and your payment is non-refundable. If you cannot take your holiday and the booking cannot be re-let, you are still liable to pay for the booking in full.


Payments made for bookings (including Add-Ons, if any) are strictly non-refundable.

Change of Guest name on your booking is allowed if made three (3) full days or more before check-in date subject to a Name Change Fee

Other than change of Guest name, all bookings cannot be amended, modified or cancelled. Any booking cancellation or failure to arrive on the scheduled check-in date will be treated as a no-show in respect of a booking and will result in the total payment under that Booking Confirmation (including any Add-on charges together with any applicable tax paid) non-refundable and will be forfeited.

Change of Guest name can only be made by email or phone call

Unless otherwise expressly stated, no changes or cancellation will be allowed for promotional bookings. Please read the terms and conditions of the relevant promotion carefully, which terms of promotion shall apply to the booking and shall be binding on you.



You are liable for any damage howsoever caused to the allocated room(s) or to the Hotel premises or property caused by you or any persons in your party (whether or not staying at the Hotel) during your stay. Balkan Jewel Resort reserves the right to retain your credit card and/or debit card details and charge or debit such amounts as it shall in its sole discretion deem fit on the said card(s) to compensate or make good the loss, damage, costs or expenses incurred or suffered by Balkan Jewel Resort as a result of the aforesaid. Regardless, Balkan Jewel Resort further reserves the right to commence legal proceedings against you without notice.


Balkan Jewel Resort reserves the right to refuse accommodation to you or any person(s) without any notice and terminate any booking without being liable for any refund or compensation for the following reasons:

  • the booking has been paid through fraudulent means

  • the booking has been altered by anyone other than Balkan Jewel Resort or Balkan Jewel Resort’ authorized agent or has been tampered with or the Booking Confirmation has been defaced (in which case Balkan Jewel Resort reserves the right to retain such booking documentation)

  • the person checking in is not or cannot prove that he/she is the person named in the Booking Confirmation

  • as permitted under the provisions of these Terms and Conditions


Balkan Jewel Resort is responsible for providing the apartments(s) and Add-Ons stated in the Booking Confirmation(s) and according to these Terms and Conditions. We do not accept any liability for failure to provide the services contracted or any of them due to circumstances beyond our control.

To the extent permitted by law, Balkan Jewel Resorts do not accept any liability arising out of any occurrences beyond its control including but not limited to acts of terrorism, acts of God, flood, war, strikes, riot, theft, delay, cancellation, civil disaster, government regulations or changes in itinerary or schedule (collectively, “Force Majeure”).

Without affecting any statutory consumer rights or other laws that cannot be lawfully excluded or limited, Balkan Jewel Resorts will not be liable for loss of any kind whatsoever arising out of, caused by, attributable to or resulting from your booking, use of the Balkan Jewel Website or stay at the resort even if caused or contributed to by Balkan Jewel negligence, wrongful act / omission or breach of these terms and conditions or breach of duty or otherwise.

Balkan Jewel Resort will not be responsible for any loss or damage of property left in Guest’s room and/or the Hotel property at all times. Guests are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injury and money/valuable belongings.


Balkan Jewel Resort will retain all personal information you provide during booking.

We may also be legally obliged to disclose, and you irrevocably consent to our disclosing, your personal information to government and enforcement agencies, regulatory bodies and public authorities or as may be required by law. This may involve sending your personal information between different countries.

We will use our best endeavors to use your personal information in the manner stated herein and will not otherwise disclose your personal information without your prior written consent.

Please refer to our Privacy Policy, for full data privacy and data protection terms, which forms part of these Terms and Conditions.


Balkan jewel Resort uses cookies in our webpages to:

  • maintain your session and required details when you browse the Tune Hotels Website, during account registration and during the booking process (session cookie)

  • collect website usage data for statistical/analytics purposes (analytics cookie)

  • direct you to the correct landing page based on your geo-location (geo-targeting cookie)

You may instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites that you visit. Balkan Jewel Resort Website will not function properly if cookie setting is disabled.


The Balkan Jewel Resort Website including the booking and other applications, text, graphics, designs, audio and video clips, hotel and destination information and all other content thereon are the property of Balkan Jewel Resort and/or its content suppliers.

You may use the Balkan Jewel Resort Website and its content solely for personal, non-commercial and private use subject always to applicable copyright laws.

All trademarks, trade names, service marks and all other marks, whether registered or unregistered, on the Balkan Jewel Website are owned by or licensed to The Balkan Jewel resort and their respective owners and may not be used, reproduced or modified without the prior written approval of Balkan Jewel Resorts.


Your contract with Balkan Jewel Resort is governed by the laws of the country where the Balkan Jewel Resort is located and any disputes shall be settled in the courts of that country.

All other matters concerning or relating to the Balkan Jewel Resort Website shall be governed by the laws of Bulgaria and the Bulgarian courts shall have jurisdiction therein.


Balkan Jewel Resort reserves the right to cancel, amend or vary the arrangements and content featured on the Balkan Jewel Website and/or change, amend, vary or add to these Terms and Conditions at any time without prior notice. You will be notified of any changes to these Terms and Conditions as made available on the Balkan Jewel Resort Website. Please check the Balkan Jewel Resort Website regularly for updates to these Terms and Conditions.


If there is any conflict or discrepancy between the Bulgarian text of these Terms and Conditions and any translation thereof into any other language, the Bulgarian text shall prevail.

Additional Notes
Please note that additional charges apply for the massage service. For more information, please contact the property directly using the contact details found on the booking confirmation.

Only hotel guests are allowed access to facilities and the use thereof.

Please inform the Balkan Jewel Resort in advance of your expected arrival time. You can use the Special Requests box when booking or contact the property directly using the contact details on your confirmation.

Upon arrival, a deposit guarantee of EUR 100, for incidental charges. This deposit is fully refundable upon check-out, after inspection of the enclosure for damage.


We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation. If this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.


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