1. COMPANY INFORMATION
This website https://balkanjewel.com is operated by Balkan Jewel Management EOOD, a company registered under the laws of the Republic of Bulgaria.
- Company Name: Balkan Jewel Management EOOD
- Registered Office & Address: Izvorite Quarter, Bl. 1, Fl. 1, Ap. 1, 2670 Razlog, Bulgaria, P.O box 62
- Registration Number (UIC/EIK): VAT No BG201302249, UIK: 201302249
- Contact Email: office@balkanjewel.com
- Contact Phone: +359 747 98 111
2. PAYMENT METHODS & DISPUTES
All online payments are securely processed through the vPOS terminal of UniCredit Bulbank and BORICA. We accept Visa and Mastercard.
- Payment Disputes: In the event of a disputed transaction or a request for a refund, customers must contact our customer service directly at
office@balkanjewel.com. All claims will be investigated and resolved in accordance with Bulgarian banking regulations and consumer protection laws. Refunds for card payments will be credited only to the original card used for the transaction.
3. SUPERVISORY AUTHORITIES
For any unresolved consumer disputes regarding goods, services, or online payments, customers have the right to contact the official Bulgarian supervisory authorities:
Website: www.cpdp.bg
Commission for Consumer Protection (CPC / КЗП)
Address: 1 Vrabcha Str., floors 3, 4 and 5, Sofia, Bulgaria
Website: www.kzp.bg
Commission for Personal Data Protection (CPDP / КЗЛД)
Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia, Bulgaria
PRIVACY POLICY & PERSONAL DATA PROTECTION
1. DATA CONTROLLER
Balkan Jewel Management EOOD acts as the Personal Data Controller in accordance with the EU General Data Protection Regulation (GDPR) and the Bulgarian Law on Personal Data Protection.
2. COLLECTION OF DATA FOR PAYMENTS
When making a reservation and proceeding to payment on our website:
- We collect necessary personal data such as your name, email address, phone number, and billing address to fulfill your booking request.
- Cardholder Data: Your credit/debit card details are handled exclusively by the secure environment of UniCredit Bulbank and BORICA. Our website does not store, log, or have access to your full card number or CVV/CVC codes.
3. SUPERVISORY AUTHORITY FOR DATA PROTECTION
If you believe your personal data rights have been violated, you have the right to file a complaint with the competent supervisory authority:
- Commission for Personal Data Protection (CPDP)
- Website: www.cpdp.bg
